Frequently Asked Questions
How do I shop on the website?
To place your order(s), kindly access the cart from our website. Once you’ve got seen the things you wish, click thereon to make certain then increase cart, and as many items over and over. Click on checkout on the Excessrawfoods Cart then click on Complete my Shopping and login as an existing member or register as a replacement member. After you’ve got reviewed your order click on place.
How do I look for a product?
All Categories are listed on the left side simply click your order of choice or use our search field at the header of the web site.
How much does one charge?
Depending on your total shopping cost, ask our charges range. However, our charge starts at 1500. This covers our service fee, VAT and delivery.
How do I pay?
Internet Banking Direct Transfer: Simply do a transfer to our bank account, quoting the Order ID of your purchase. This option does not attract any additional charge
Debit/ATM Card: Debit MasterCard and Interswitch cards are accepted. You will automatically be redirected to Interswitch’s security and efficiency.
Why place my order at least a day before, Or the Same day Of Order Before 8:00 am?
Since we do not stock, we go to the market very early in the morning to ensure we get the best and freshest to picks.
When is my order delivered?
When you place your order today, we buy, prep and deliver to you the next day or on a day you Stipulated.
Can’t I place an order in the morning and receive it the same day?
Yes, if your order is placed before 7 am and contains basic items, then we may be able to process and prep for delivery the same day. However, you will still need to follow up with a call to our customer care to confirm the possibility and the delivery time.
What are your delivery times?
We deliver between 11 am – 5 pm Monday-Friday and 12 pm – 6 pm on Saturday and Sunday.
How is your Product Pricing Based?
No price for any item is fixed.
Pricing is controlled by showcase powers. The cost of an item may fluctuate from week to week. Nonetheless, be guaranteed that we endeavor to get you the least expensive value.
Why installment before delivery?
We require your monetary responsibility to go to the market for you. We are task sprinters. We attempt to surpass your desires in value, quality and introduction and afterward charge you an expense for our administration.
For what reason do I have to designate an intermediary to acknowledge my delivery?
Considering how touchy and short-lived most crude nourishment things are, we suggest you delegate at any rate one intermediary to get your buy-in case you are inaccessible. On the off chance that nobody is accessible to acknowledge and sign for your conveyance, a note will be left by our dispatcher requesting that you contact our client care office as quickly as time permits to orchestrate an elective conveyance time. You will be revived for this ensuing conveyance. On the off chance that you don’t organize another conveyance time, we will have no real option except to drop your request and for you to relinquish your buy.
In what manner will my staple be bundled and delivered?
Your things will be conveniently gathered in sacks. Things requiring freezing/chilling will be solidified or chilled before flight during which they will stuff with dry ice until delivered. Dry things will be vacuum pressed if fundamental, tubers will forget about and held together, and so forth relying upon what number of things you have on your rundown, most things will be methodically pressed in a container.
Imagine a scenario where am not happy with the nature of my purchase?
Should you discover something unsuitable with your buy, expeditiously educate the dispatcher and catch up with a call to our client care hotline. For documentation and reference sympathetically fill the grumblings structure on the get in touch with us page. Reaction to client protest is a top need for us. We bend over backward to guarantee that the staples we purchase for you are of top quality and find a good pace of great condition. Any issues not raised inside 2 hours of conveyance can’t be redressed as freshness can’t be ensured. Once conveyed and affirmed we bear no further bear the further risk for your buy.
Imagine a scenario in which I get what I didn’t order?
In the far-fetched occasion of an inappropriate box being conveyed accidentally, we will recover it and convey the right box at the earliest opportunity without settling on freshness and quality and at no additional expense to you.
Imagine a scenario where you can’t get precisely what I want?
Receiving your request in any event daily before causes us source every one of your things all the more productively. In any case, if we don’t discover precisely what you need, we will get in touch with you by telephone or SMS to concede to a substitute, and where the thing can’t be subbed we will discount the expense of that thing to you by a concurred means.
What do you mean by “preparing” my purchase?
Prepping your buy just methods at your solicitation we can wash, sort, mix, mince, cut, cut, gut, and so forth
How am I sure I am getting the right amount and proportion of an item for example meat? Garri? Beans, Pepper, Onions, etc
As a standard, we generally demand that our providers include some extra or “Jara” where conceivable. So expect that you will get somewhat more than what you are paying for which will likewise cover for any estimating blunders.
What are your days and hours of operation?
Our Customer care lines open 7:30 am to 7.00 pm Mondays to Saturday, and from 8.00 am to 4.00 pm on Sunday
How do we contact you?
For all inquiries, please call our customer carelines on; 08076417773, 08149564910
Or send us an email at info@excessrawfoods.com
